Refund and Return Policy

At Lucid Treasures, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund and return policy. Please read the following guidelines carefully.

  1. Eligibility for Returns

    To be eligible for a return, the following conditions must be met:

    • The item must be unused, undamaged, and in its original packaging.
    • The return request must be initiated within 30 days of the delivery date.
    • You must provide proof of purchase, such as the order number or receipt.
    • Certain items are not eligible for return, including:
      • Personalized or custom-made items.
      • Items marked as final sale.
      • Gift cards.

  2. Initiating a Return

    To initiate a return, please follow these steps:

    • Contact our customer support team at [Your Email Address] with your order number and a detailed reason for the return.
    • Our customer support team will review your request and provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
    • Pack the item securely in its original packaging, including all accessories and documentation.
    • Clearly write the RMA number on the outside of the package.
    • Ship the item to the address provided by our customer support team.

  3. Return Shipping

    The customer is responsible for the cost of return shipping, unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service to ensure that the item is returned safely. Lucid Treasures is not responsible for items lost or damaged during return shipping.

  4. Inspection and Processing

    Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

  5. Refund Options

    You may choose one of the following refund options:

    • Full Refund: A full refund of the purchase price, excluding shipping costs, will be issued to the original payment method.

    • Store Credit: You may opt to receive store credit for the full purchase price, which can be used for future purchases on our website.

  6. Exchanges

    We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item following the return process outlined above and place a new order for the desired item.

  7. Damaged or Defective Items

    If you receive a damaged or defective item, please contact our customer support team within 7 days of the delivery date. Provide photos of the damaged or defective item, as well as the packaging. We will arrange for a replacement or issue a full refund, including shipping costs.

  8. Cancellations

    Orders can be cancelled within 24 hours of placement. To cancel an order, please contact our customer support team as soon as possible. If the order has already been shipped, it cannot be cancelled, and you will need to follow the return process outlined above.

  9. Contact Us

    If you have any questions or concerns about our refund and return policy, please contact us at:

    Lucid Treasures

    [Your Address]

    [Your Email Address]

    [Your Phone Number]